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BigDotUncleStore Policies and Shipping Info

PRIVACY POLICY

Using Information We Collect
At BigDotUncleStore, we always want to provide you with the best possible shopping experience and to fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:

  • Process and track your order
  • Provide the services you request
  • Contact you about the status of an order
  • Send you catalogs or promotional offers we believe will be of interest to you
  • Send you the BigDotUncleStore Email Newsletter or other email
  • Identify your product and service preferences
  • Customize our communications to you
  • Provide information concerning product recalls or products you have purchased
  • Improve our merchandise selection and customer service

Information We Share with Others and Your Privacy Rights
We contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected.

Solicitations for personal information
We NEVER ask for you to email us your credit card number or other personal information. Do NOT reply to such a request if you receive one. It is NOT from BigDotUncleStore! However, we may require you to fax a copy of your credit card for verification and security purposes.

Cookies
We use cookies to identify you when you place an order. These have your name and address and your shipping address. We may add additional information to these cookies in the future and if we do we will list the added information in this space.

Policy updates
All updates to this policy will be posted here. Last update: November 29, 2007

 
HOW TO ORDER

Click on any "Add to Cart" button to start your web order. A few minutes after you have sent us your order, we will send an email acknowledgement to let you know that we received your order.

You can also Fax us at 852-24702860.

You can send your Order by Mail to us at:

Write your name and address, the stock numbers and quantities for the items you want on the BigDotUncleStore order blank or any sheet of paper. Mail it to us. Include your check, money order or your credit card number and the expiration date. Don't forget to include shipping charges.

 
TECHNICAL ASSISTANCE AND QUESTIONS
We have a broad range of knowledge about our products. If you ask for advice we will give it. ask for tech support or Contact Us by email.
 
SHIPPING CHARGES FOR INTERNATIONAL ORDERS

Orders must be paid by paypal/credit card. The total shipping charge s the actual transportation charges. Your country may require you to pay customs fees and/or duty when you receive the shipment.

 
PayPal / CREDIT CARDS THAT WE ACCEPT
We accept: PayPal, Visa, MasterCard, Discover, and American Express credit cards.
 
SEND RETURNED ITEMS TO:
BigDotUncleStore
Room A , 9/F,
No.129-149 On Lok Road,
Keader Centre
Yuen Long, N.T.,
Hong Kong.
 
IF THE PACKAGE IS DAMAGED WHEN YOU RECEIVE IT

If a package that has obviously been damaged during shipment is delivered to your door, SIGN for it and note above your signature the word "damaged" (or "open" if the box was broken open), and request that the delivering company make an inspection.

If the damage during shipment was concealed, please notify the delivering carrier and call BigDotUncleStore claim department when you discover the damage. You must keep the damaged carton until the shipment has been inspected by the carrier.

Do not return the merchandise yourself. BigDotUncleStore will process a claim and tell you exactly what to do next.

 
COD ORDERS WILL BE PAID IN CASH EQUIVALENTS
All COD orders must be paid with a Cashier's Check or Money Order.
 
PRICE CHANGES
Any price, specification, or special offer on our website or in our catalog is subject to change without notice. We hope to keep the prices as printed in our current catalog until the next catalog is printed. Sale prices in the catalog or web site may be withdrawn at any time.